In the next few years,
the decision-maker across the desk or on the screen will likely be a member of
the millennial generation. They’re an ambitious group and they expect different
things from you than older decision-makers.
When it comes to engaging
with millennials during the sales process, here’s what you need to know:
·
Millennials
aren’t fans of hierarchy and corporate structure, so when you’re engaging them,
expect to engage with a group. They make decisions by committee.
·
Remember
when you used to call the decision-maker? Millennials will engage via text
before they connect via phone.
·
Forget
the martini lunch. Millennials expect you to be social and connect on a
personal level online. They don’t want to work with you, they want to
collaborate—now, in real time.
·
Millennials
are the most racially diverse generation in U.S. history, and tend to lean
politically toward liberal thought and inclusivity.
Most importantly, when
you’re connecting with millennial decision-makers, engage them with technology
and humor. And they like stuff, so if you have company swag to give, bring
it—especially if it’s useful.
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