Good marketing is more than analyzing data, A/B testing
and targeting the perfect audience. Now, don’t misunderstand, all of those
things are important. But the one thing that shouldn’t get lost, yet often
does, is the human connection. Not only is it the preeminent thing that gets us
through life, but it can also boost
business.
So, set the human component to maximum when you create
content. Here’s how:
Get your story straight. You know your story—tell
it. Share your history, your goals and your values. Offering up details about
you and your business legitimizes your company and builds trust.
Be a chatterbox. Whether it’s in person,
over the phone, via email or on social
media, make your mark. Always be friendly—engage customers and make them feel
valued.
Tap into empathy. Understanding customers’
struggles puts you on the same level, seeing eye-to-eye, and raises you up from
business owner to someone who really understands and cares. That alone helps
create loyalty.
Remember, the days of hard-nosed selling and pushy
preaching are like faded advertisements on dilapidated brick buildings. Let
bygone marketing rest in peace and bring your marketing into the human realm.
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