People who are excited to come to work and dedicated to their jobs
perform better. Makes sense. Employee engagement numbers are actually on the
rise—in fact, they are highest since Gallup started tracking in 2000. The bad
news? Less than one-third of U.S. workers are "involved in,
enthusiastic about and committed to their work and workplace."
Where does this
leave the small business owner? If you haven't before, it's time to think about
employee engagement. This doesn't mean simply latching on to a buzzword and building
a program. Sounds nifty, but engagement won't come from a survey or a
manual. You're better off focusing on your leaders.
- Start at the
beginning with a structured orientation program that involves managers and
encourages mentorship.
- Facilitate
ongoing training—make sure employees are in the right positions and have
what they need to be successful.
- Model the
behavior you want to see. Workplace culture, work ethic and passion for
the company, product or service, or industry trickles down from the top.
Above all, develop
your managers. It's the one-to-one influence that goes beyond delegating and
tracking output that equals happy and productive employees.
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